Cancellation & Change Policy

Deposits and payments

Deposits and payments are non-refundable. Once travel documents have been issued or payment has been received, no refunds apply.

Airline tickets

• Tickets are non-refundable and name changes are not permitted.
• Direct flights do not allow cancellations or date changes. In the event of a no-show, 100% of the ticket is lost.
• Commercial flights (with a connection via San Pedro Sula) carry a penalty for date changes. The change must be requested before the trip or on the day of the flight.
• On commercial flights, a no-show must be rebooked within a maximum of 24 hours. After that period, the ticket is lost.

Accommodation

• Once the hotel reservation is confirmed, any change or cancellation will be reviewed case by case, as the hotel may charge a partial or full penalty on the hotel rate.
• A no-show incurs the full hotel charge.
• Special requests are at the hotel’s discretion.
• Check-in: 3:00 PM. Check-out: 11:00 AM. Any charges incurred after these times are paid directly to the hotel.

Ground services

No-show charges or fare adjustments may apply to transfers and other ground services.

Rates and availability

Quotes are subject to price and availability changes without prior notice until confirmation and payment. Flight itineraries are subject to change by the airline without prior notice.

Traveler documentation

• Travel to Honduras requires a passport valid for at least 6 months. Travelers under 21 require a passport; from age 21, a DPI valid for at least 3 months is accepted.
• It is the traveler’s responsibility to check current immigration regulations.
• It is the traveler’s responsibility to check whether vaccines, a visa, permits or any other document are required to travel to Roatán.
• Minors traveling with only one parent must carry a notarized permit from the other parent. If traveling without both parents, a notarized power of attorney from both is required.
• Ventur is not responsible for denied entry to or exit from the country due to incomplete or expired documentation, and no refund applies in such cases.

Liability

Televentur S.A. de C.V. (Ventur Go) acts solely as an intermediary between the guest and the service providers (airlines, hotels, transport companies). It is not responsible for losses, damages, delays, accidents or itinerary changes caused by third parties, weather events, force majeure, government decisions or any event beyond its control.

How to request a change or cancellation

All requests must be made in writing to reservas@televentur.com or via WhatsApp at +502 3049 8680. The date the email is received is the date used for penalty purposes. For claims, contact us within the first 24 hours of the incident.